Vending Attendant Manager - Mountain View

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Req ID: 121227

Location: Mountain View, CA

Schedule: F/T schedule; Monday through Friday, must have open availability. Details upon interview.

About us: We’re a global team of culinarians, managers, food service operators and subject matter experts crafting food experiences that fuel big ideas at one of the world’s major tech companies! The food and experiences we provide make quite an impact: They help fuel the teams creating world-changing technologies – and that’s a big deal! We’re passionate about supporting the long-term success of everyone we feed, and we love what we do. Food+ isn’t just a workplace. It’s a platform for you to innovate, bring your ideas to life, contribute to a sustainable future and – best of all – be part of an awesome team!

About you:  To support our growth, we’re looking for a Vending Attendant Manager. The Manager for Food+ is responsible for the overall success of their vending neighborhoods. This means adhering to the client’s culture and guidelines, the Health Department’s regulations, and Compass standards and expectations of food quality, freshness and presentation. This position oversees the daily administrative and operational tasks, including financial management and analysis, sanitation and safety. This position also motivates trains, develops and directs all Supervisors/Assistant Managers to accomplish the objectives of the operation to the satisfaction of the customers, and maintains a working relationship with the client. The role will be based in Mountain View, CA.

The great things you’ll do:
Overall Management

  • Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by client and management

  • Teaches and adheres to Compass’s philosophy, culture and commitment to quality food and exemplary service

  • Takes ownership of their neighborhood vending

  • Has a passion for food service/hospitality

  • Ensures all products and purchases meet sustainability guidelines.

  • Has knowledge of and enforces the client/Compass contractual agreement

Supervision and Development of Staff

  • Hires, trains and supervises the daily conduct of the Micro Kitchen supervisors in their neighborhood

  • Supervises the adherence to proper uniform standards following the employee handbook and established account guidelines

  • Orders employee uniforms through program manager

  • Assists in the creation and adjustments of job descriptions

  • Helps conduct staff reviews, coaching sessions, and disciplinary actions

  • Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion, and safety training

Food Programs

  • Follows company food service and hospitality standards

  • Meets and exceeds the expectations of the customer and client perceived value

  • Ensures that all products that are used are purchased following company purchasing standards and sustainability commitments

  • Makes sure all waste is disposed of properly in the most sustainable manner as supported by the client

Customer Service and Client Relations

  • Represents the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions

  • Ensures that all comments and complaints are responded to within 24 hours

  • Interacts with customers and resolves customer complaints in a friendly and service oriented manner

Financial Management and Analysis

  • Follows all company requirements as outlined in the accounting manual

  • Conducts audits

  • Maintains and monitors vending payroll in conjunction with business forecasts and the budget

  • Ensures that food cost meets budgetary goals each week

Retail Management

  • Ensures that overall vending neighborhood meets the standards as presented by the Vending General Manager, as well as oversees the daily appearance and upkeep of the vending.

Communication

  • Point of contact for vending-related correspondence in specific neighborhood

  • Respond to pertinent correspondence on group email

  • Monitor and manage feedback responses, keep vending supervisors on target for 24 hour deadline, assist with any sensitive ones.

  • Facilities tickets competency

Operations

  • Ensure smooth rotation of snacks/drinks per neighborhood

  • Communicate and coordinate changes with supervisors

  • Ensure smooth rotation of coffee, communicate and coordinate changes with supervisors

What we look for in the perfect candidate:

  • Has a minimum of three years applicable experience in a like volume and quality food service establishment

  • Posses general hospitality knowledge

  • Has the ability to operate web based ordering systems, process customer requests, changes to orders, menu updates and client profiles

  • Proficient with word processing and spreadsheet applications

  • Possess the ability to meet Compass unit specific uniform and safety standards for this position

Physical requirements:

  • Stand, talk or hear, and taste or smell

  • Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms

  • Regularly lift and/or move up to 25 pounds and occasionally lift up to 50 pounds

  • Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus

Sound good? Apply now to take your seat at our global table!