Vending Attendant Manager - Mountain View
Req ID: 121227
Location: Mountain View, CA
Schedule: F/T schedule; Monday through Friday, must have open availability. Details upon interview.
About us: We’re a global team of culinarians, managers, food service operators and subject matter experts crafting food experiences that fuel big ideas at one of the world’s major tech companies! The food and experiences we provide make quite an impact: They help fuel the teams creating world-changing technologies – and that’s a big deal! We’re passionate about supporting the long-term success of everyone we feed, and we love what we do. Food+ isn’t just a workplace. It’s a platform for you to innovate, bring your ideas to life, contribute to a sustainable future and – best of all – be part of an awesome team!
About you: To support our growth, we’re looking for a Vending Attendant Manager. The Manager for Food+ is responsible for the overall success of their vending neighborhoods. This means adhering to the client’s culture and guidelines, the Health Department’s regulations, and Compass standards and expectations of food quality, freshness and presentation. This position oversees the daily administrative and operational tasks, including financial management and analysis, sanitation and safety. This position also motivates trains, develops and directs all Supervisors/Assistant Managers to accomplish the objectives of the operation to the satisfaction of the customers, and maintains a working relationship with the client. The role will be based in Mountain View, CA.
The great things you’ll do:
Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by client and management
Teaches and adheres to Compass’s philosophy, culture and commitment to quality food and exemplary service
Takes ownership of their neighborhood vending
Has a passion for food service/hospitality
Ensures all products and purchases meet sustainability guidelines.
Has knowledge of and enforces the client/Compass contractual agreement
Supervision and Development of Staff
Hires, trains and supervises the daily conduct of the Micro Kitchen supervisors in their neighborhood
Supervises the adherence to proper uniform standards following the employee handbook and established account guidelines
Orders employee uniforms through program manager
Assists in the creation and adjustments of job descriptions
Helps conduct staff reviews, coaching sessions, and disciplinary actions
Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion, and safety training
Follows company food service and hospitality standards
Meets and exceeds the expectations of the customer and client perceived value
Ensures that all products that are used are purchased following company purchasing standards and sustainability commitments
Makes sure all waste is disposed of properly in the most sustainable manner as supported by the client
Customer Service and Client Relations
Represents the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions
Ensures that all comments and complaints are responded to within 24 hours
Interacts with customers and resolves customer complaints in a friendly and service oriented manner
Financial Management and Analysis
Follows all company requirements as outlined in the accounting manual
Maintains and monitors vending payroll in conjunction with business forecasts and the budget
Ensures that food cost meets budgetary goals each week
Ensures that overall vending neighborhood meets the standards as presented by the Vending General Manager, as well as oversees the daily appearance and upkeep of the vending.
Point of contact for vending-related correspondence in specific neighborhood
Respond to pertinent correspondence on group email
Monitor and manage feedback responses, keep vending supervisors on target for 24 hour deadline, assist with any sensitive ones.
Facilities tickets competency
Ensure smooth rotation of snacks/drinks per neighborhood
Communicate and coordinate changes with supervisors
Ensure smooth rotation of coffee, communicate and coordinate changes with supervisors
What we look for in the perfect candidate:
Has a minimum of three years applicable experience in a like volume and quality food service establishment
Posses general hospitality knowledge
Has the ability to operate web based ordering systems, process customer requests, changes to orders, menu updates and client profiles
Proficient with word processing and spreadsheet applications
Possess the ability to meet Compass unit specific uniform and safety standards for this position
Stand, talk or hear, and taste or smell
Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms
Regularly lift and/or move up to 25 pounds and occasionally lift up to 50 pounds
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus
Sound good? Apply now to take your seat at our global table!