Assistant Cafe Manager - San Bruno
Req ID: 121224
Location: San Bruno, CA
Schedule: Monday - F/T schedule; Monday - Friday, flexibility needed. Details upon interview.
About us: We’re a global team of culinarians, managers, food service operators and subject matter experts crafting food experiences that fuel big ideas at one of the world’s major tech companies! The food and experiences we provide make quite an impact: They help fuel the teams creating world-changing technologies – and that’s a big deal! We’re passionate about supporting the long-term success of everyone we feed, and we love what we do. Food+ isn’t just a workplace. It’s a platform for you to innovate, bring your ideas to life, contribute to a sustainable future and – best of all – be part of an awesome team!
About you: To support our growth, we’re looking for an Assistant Cafe Manager. The Assistant Café Manager for Food+ is responsible for assisting the Café Manager on the overall success of the Café. This means adhering to the Client’s culture and guidelines, the Health Department’s regulations, and Bon Appétit’s standards and expectations of food quality, freshness and presentation. This position assists the Café Manager for managing the daily operations of the café, including selection, development, and performance management of employees. This position also motivates and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers, and maintains a working relation with the Client. The role will be based in San Bruno, Ca.
Essential duties & responsibilities:
Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management.
Teaches and adheres to Compass philosophy, culture and commitment to quality food and exemplary service.
Takes ownership of the Café
Has a passion for food.
Supervision and Development of Staff
Hires, trains and supervises the daily conduct of the staff.
Provides direction to employees regarding operational and procedural issues.
Supervises the adherence to proper uniforms and standards following the employee handbook and established account guidelines.
Develop employees by providing ongoing feedback, establish performance expectations.
Helps conduct employees’ reviews, coaching sessions, and disciplinary actions.
Ensures that all Hiring and Training standards are met and documented.
Prepare schedules and ensure that Café is staffed properly at all times.
Oversees that high quality food items are creatively well prepared and presented in a cost effective manner.
Follows Compass food standards.
Work with management team to ensure that all display, catering and café service and culinary set up meet specific account standards.
Makes sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client.
Customer Service and Client Relations
Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions.
Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager.
Interacts with customers and resolves customer complaints in a friendly and service oriented manner.
Communicates with the Client honestly, accurately and in a timely manner.
Ensures that overall café meets the standards as presented in Great Expectations, as well as oversees the daily appearance and upkeep of the Café.
Supervises the proper garnishing and presentation of food.
Adheres to Compass’ standards of fresh and creative décor.
Ensures that the overall café meets the standards as well as oversees the daily appearance of the entire Café.
Edits the daily signage for proper spelling and descriptions.
Utilizes all web based informational systems, including web menu and catering menu.
Note: Job duties are subject to change as needed.
What we look for in the perfect candidate:
Minimum of 1 years of applicable experience in a like volume and quality food service establishment.
Possess general hospitality knowledge and interest in sustainability and sustainable food practices.
Has the ability to operate Web based ordering systems, process customer requests, changes to orders, menu updates and client profiles.
Proficient with word processing and spreadsheet applications.
Possess the ability to meet Compass unit specific uniform standards for this position.
Utilize all Personal Protective Equipment’s per Compass guidelines.
Wear a cut resistant glove whenever using a sharp or potentially sharp tool or instrument.
Adheres to all Health Department, OSHA and ADA regulations.
Follows all Safety Manual guidelines.
Develops and revises Front of the House daily and weekly cleaning checklists and oversees their accomplishment.
Conducts daily meetings, and ensures that regular trainings are occurring in the café.
Reports any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the General Manager/HR department.
Trains Front of House personnel in safe operating procedures of all equipment, utensils and machinery. Provides safety training in lifting, carrying, hazardous material control, chemical control, first aid and CPR.
Attends monthly safety meetings and participates in safety inspections.
Sound good? Apply now to take your seat at our global table!